GUIDEcx - Notice history

All systems operational

100.0% uptime

Workato Website - Operational

Workato Email notifications - Operational

Workbot for Teams - Operational

Workbot for Slack - Operational

Recipe runtime for job execution - Operational

Recipe Webhook ingestion - Operational

Recipe API gateway - Operational

Notice history

View current status

May 2024

Intercom experiencing intermittent latency and loading issues
ResolvedDegraded performance1 hour 21 minutes
  • ResolvedUTC

    Intercom is stable again for chat and help articles

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Intercom (a third party system used by GUIDEcx to enable Ticket/Chat Support as well as Help Center articles) is experiencing intermittent latency and loading issues. Their team is aware and working on a resolution. We will make updates here or you can follow along directly at http://status.intercom.com/. If you need immediate assistance and Intercom is having issues please reach out to your CSM.

Custom field update endpoint returning wrong ID
ResolvedPartial outage47 minutes
  • ResolvedUTC

    This is confirmed as resolved. All API endpoints are operational.

  • MonitoringUTC

    A hotfix is in the process of being pushed now and we will monitor to confirm its effectiveness for the get project detail by ID, get task detail by ID, and patch custom field endpoints. All other endpoints are operational.

  • IdentifiedUTC

    Load balancer rules in the API need to be modified

  • InvestigatingUTC
    We are currently investigating this incident.
Temporary API instability
ResolvedDegraded performance2 hours 12 minutes
  • ResolvedUTC

    This incident has been resolved. We apologize for the back and forth on this but have tried to be as transparent and proactive as possible. At this point we do believe the issue is resolved and our testing has not indicated any major issues. However, we have found that there might be a few recipes that might need modifications. We will handle these on a case by case basis, but at this time there isn't any degraded performance of the API for our customer base as a whole.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. We are running into one issue during project creation through the API. The rest of the API has been restored to working properly.

  • ResolvedUTC

    This incident has been resolved. We will continue to monitor, functionality has been restored. Thank you for your patience.

  • IdentifiedUTC

    This was caused by an edge case around our load balancer. Applying a fix now.

  • UpdateUTC

    We are still investigating and are continuing to troubleshoot.

  • InvestigatingUTC
    We are currently investigating this incident.
Can't Access Projects
ResolvedPartial outage45 minutes
  • ResolvedUTC

    This has been resolved. All projects are reliably accessible.

  • MonitoringUTC

    While we haven't found a root cause for the issue this morning we did a rollback to a previous version and it appears that access has been restored. We will continue to monitor to ensure we have a proper resolution.

  • InvestigatingUTC
    We are currently investigating this incident.
Temporary API instability
ResolvedDegraded performance9 hours 3 minutes
  • ResolvedUTC

    This has been resolved. The API is consistently working on all endpoints.

  • MonitoringUTC

    We have rolled back the change while we complete additional load testing before the GA release of new custom fields. All API access has been restored but some recipes might need to be re-run.

  • IdentifiedUTC

    This was caused by a load balancer change which temporarily impacted rate limits.

  • InvestigatingUTC
    We are currently investigating this incident.

Apr 2024

No notices reported this month

Mar 2024

No notices reported this month

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