GUIDEcx - Notice history

All systems operational

100.0% uptime

Workato Website - Operational

Workato Email notifications - Operational

Workbot for Teams - Operational

Workbot for Slack - Operational

Recipe runtime for job execution - Operational

Recipe Webhook ingestion - Operational

Recipe API gateway - Operational

Notice history

View current status

Oct 2022

Projects are not being created
Resolved

  • We just resolved the issue!

    UTC
Some users experiencing issues with @mentioning others in project/task notes
Resolved25 hours 28 minutes
  • ResolvedUTC

    We just resolved the issue!

  • IdentifiedUTC

    Some users are experiencing issues with @mentioning people in a project both on the project note and task note level.

    As a workaround in the meantime, you can still add @mentions if you are editing an already submitted note.

    WORKAROUND STEPS:

    1. Submit the note
    2. Edit it and add the @mention
    3. Click Submit and whoever you @mentioned will be notified!

    We are currently investigating this incident.

Some users unable to manually create new projects
ResolvedDegraded performance8 hours 23 minutes
  • ResolvedUTC

    We just resolved the issue!

  • IdentifiedUTC

    We are enhancing the Advanced Time Tracking experience to require that a billing profile be selected. As we made these changes we found that some users on the Advanced Time Tracking feature couldn't create new projects. The projects are stalling at 0%.

    The workaround for now is to add a Billing Profile AND Allotted Hours so you can successfully create new projects.

    We have identified the reason for stalled projects and will implement a fix shortly.

Sep 2022

Failed Login Attempts
Resolved51 minutes
  • ResolvedUTC

    We just resolved the issue! The GUIDEcx web application is fully functional. All users are able to successfully log in.

    Please note that in some cases a simple refresh won't do the trick. If you are receiving a 403 error then please clear your cache and cookies!

  • MonitoringUTC

    We are currently investigating this incident that is not allowing users to visit the GUIDEcx web application.

  • InvestigatingUTC

    We are currently investigating this incident that is not allowing users to visit the GUIDEcx web application.

Failed Login Attempts
ResolvedMajor outage1 hour 34 minutes
  • ResolvedUTC

    The GUIDEcx web application was unavailable for about 2 hours due to an auto-scaling failure for an internal service.

  • InvestigatingUTC

    We are currently investigating this incident.

Service unavailable (503): app.guidecx.com
ResolvedPartial outage25 minutes
  • ResolvedUTC

    We just resolved the issue!

  • InvestigatingUTC

    The GUIDEcx web application was unavailable for about 20 minutes due to a load balancing issue routing traffic to a bad target.

Aug 2022

web pages for app.guidecx.com loading issue
Resolved18 minutes
  • ResolvedUTC

    The performance issues have been fixed and the team will continue to monitor traffic.

  • InvestigatingUTC

    Team is working to restore access to the web application. API access is unaffected.

app.guidecx.com latency and availability errors
ResolvedPartial outage5 hours 23 minutes
  • ResolvedUTC

    The performance issues have been fixed and the team will continue to monitor traffic.

  • UpdateUTC

    Performance is normalizing for most customers, but we're still seeing degraded performance for some customers. Team is continuing to investigate the root cause of these slow load times.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • InvestigatingUTC

    The team is investigating issues causing availability and performance issues on app.guidecx.com.

Previous

Aug 2022 to Oct 2022

Next