GUIDEcx - Some users experiencing issues with @mentioning others in project/task notes – Incident details

All systems operational

Some users experiencing issues with @mentioning others in project/task notes

Resolved
Operational
Started almost 4 years agoLasted 1 day

Affected

Web Application

Operational from 2:20 PM to 3:48 PM

Project Management

Operational from 2:20 PM to 3:48 PM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Identified
    UTC
    Identified

    Some users are experiencing issues with @mentioning people in a project both on the project note and task note level.

    As a workaround in the meantime, you can still add @mentions if you are editing an already submitted note.

    WORKAROUND STEPS:

    1. Submit the note
    2. Edit it and add the @mention
    3. Click Submit and whoever you @mentioned will be notified!

    We are currently investigating this incident.