GUIDEcx - Notice history

All systems operational

100.0% uptime

Workato Website - Operational

Workato Email notifications - Operational

Workbot for Teams - Operational

Workbot for Slack - Operational

Recipe runtime for job execution - Operational

Recipe Webhook ingestion - Operational

Recipe API gateway - Operational

Notice history

View current status

Apr 2023

APR1
Scheduled Reporting Maintenance
CompletedMaintenance12 hours
  • CompletedApril 01, 2023 at 5:00 PMUTC

    Maintenance has completed successfully

  • In progressApril 01, 2023 at 5:00 AMUTC

    Maintenance is now in progress

  • PlannedApril 01, 2023 at 5:00 AMUTC

    GUIDEcx reporting services will be unavailable on Friday, April 7 at 11:00 PM to Saturday April 8, 3:00 AM during scheduled maintenance on reporting systems.

    During these few hours you will still be able to access the GUIDEcx web application and API services, but pages in the Reports section will be unavailable. The team will announce when maintenance officially begins and again when reporting services have been restored.

    This maintenance is necessary for reporting performance optimization. We apologize for any inconvenience.

Mar 2023

Web interface temporarily unavailable in some regions
Resolved14 minutes
  • ResolvedUTC

    This incident has been resolved. All services are available in all accounts and regions.

  • MonitoringUTC

    We implemented a DNS fix for accounts using vanity URLs and are currently monitoring the result.

  • IdentifiedUTC

    Engineering has determined this issue was caused by recent DNS changes. The impact is limited primarily the the few accounts using vanity URLs. Most users should still be able to access their accounts. We are continuing to work on a fix for this incident to cover all accounts.

  • InvestigatingUTC

    We are currently investigating this incident. Some customers may experience issues accessing the GUIDEcx web services.

MAR23
Security Testing
CompletedMaintenance12 hours
  • CompletedMarch 24, 2023 at 11:00 AMUTC

    Maintenance has completed successfully

  • In progressMarch 23, 2023 at 11:00 PMUTC

    Maintenance is now in progress

  • PlannedMarch 23, 2023 at 11:00 PMUTC

    We are planning to conduct security testing on our application. You may notice some slowness while we conduct our testing, but the application will remain functional throughout the testing.

MAR22
Security Testing
CompletedMaintenance12 hours
  • CompletedMarch 23, 2023 at 11:00 AMUTC

    Maintenance has completed successfully

  • In progressMarch 22, 2023 at 11:00 PMUTC

    Maintenance is now in progress

  • PlannedMarch 22, 2023 at 11:00 PMUTC

    We are planning to conduct security testing on our application. You may notice some slowness while we conduct our testing, but the application will remain functional throughout the testing.

MAR21
Security Testing
CompletedMaintenance12 hours
  • CompletedMarch 22, 2023 at 11:00 AMUTC

    Maintenance has completed successfully

  • In progressMarch 21, 2023 at 11:00 PMUTC

    Maintenance is now in progress

  • PlannedMarch 21, 2023 at 11:00 PMUTC

    We are planning to conduct security testing on our application. You may notice some slowness while we conduct our testing, but the application will remain functional throughout the testing.

System Slowness Under Investigation
ResolvedDegraded performance41 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently investigating this incident.

Feb 2023

System Slowness Under Investigation
ResolvedDegraded performance

  • We have resolved the issue that caused temporary slowness with traffic in the western United States. All services and systems are accessible and performant again.

    UTC
Project creation unstable
ResolvedPartial outage2 hours 27 minutes
  • ResolvedUTC

    Team continues to monitor the fix implemented earlier and will provide an update on root cause once a permanent solution has been implemented. Project/Template cloning has returned to normal.

  • MonitoringUTC

    The team has implemented a short-term solution and is continuing to monitor the health of these background jobs. Failed job queue is returning to normal levels.

  • IdentifiedUTC

    The background workers responsible for template cloning and notifications are failing periodically. This is resulting in unstable project creation. These failed jobs will be automatically retried. The team is working on a short term solution that will allow these jobs to succeed sooner.

  • InvestigatingUTC

    We are currently investigating reported issues of delayed or failed project creation.

Failed Authentication
ResolvedMajor outage35 minutes
  • ResolvedUTC

    Authentication service restored and healthy.

  • IdentifiedUTC

    Authentication services are failing, preventing access to the Web application. Team is working to restore the authentication service.

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Feb 2023 to Apr 2023

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