GUIDEcx - Web interface temporarily unavailable in some regions – Incident details

Web interface temporarily unavailable in some regions

Resolved14 minutes

Affected

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  • ResolvedUTC

    This incident has been resolved. All services are available in all accounts and regions.

  • MonitoringUTC

    We implemented a DNS fix for accounts using vanity URLs and are currently monitoring the result.

  • IdentifiedUTC

    Engineering has determined this issue was caused by recent DNS changes. The impact is limited primarily the the few accounts using vanity URLs. Most users should still be able to access their accounts. We are continuing to work on a fix for this incident to cover all accounts.

  • InvestigatingUTC

    We are currently investigating this incident. Some customers may experience issues accessing the GUIDEcx web services.