GUIDEcx - Notice history

We just resolved the issue!

Some users are experiencing issues with @mentioning people in a project both on the project note and task note level.

As a workaround in the meantime, you can still add @mentions if you are editing an already submitted note.

WORKAROUND STEPS:

1. Submit the note
2. Edit it and add the @mention
3. Click Submit and whoever you @mentioned will be notified!

We are currently investigating this incident.

We are enhancing the Advanced Time Tracking experience to require that a billing profile be selected. As we made these changes we found that some users on the Advanced Time Tracking feature couldn't create new projects. The projects are stalling at 0%.

The workaround for now is to add a Billing Profile AND Allotted Hours so you can successfully create new projects.

We have identified the reason for stalled projects and will implement a fix shortly.

We are currently investigating this incident that is not allowing users to visit the GUIDEcx web application.

We are currently investigating this incident.

The GUIDEcx web application was unavailable for about 20 minutes due to a load balancing issue routing traffic to a bad target.

Team is working to restore access to the web application. API access is unaffected.

The team is investigating issues causing availability and performance issues on app.guidecx.com.