GUIDEcx - Investigating an issue where project detail retrieval hits an error for some customers – Incident details

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Investigating an issue where project detail retrieval hits an error for some customers

ResolvedPartial outage2 hours 6 minutes

Affected

Web Application

Partial outage from 3:03 PM to 5:09 PM

Project Management

Partial outage from 3:03 PM to 5:09 PM

Compass Customer Portal

Partial outage from 3:03 PM to 5:09 PM

Resource Management

Partial outage from 3:03 PM to 5:09 PM

Advanced Time Tracking

Partial outage from 3:03 PM to 5:09 PM

  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    Most functionality has returned to normal, but occasional issues still arise when loading individual tasks. We are continuing to refine the solution and will provide updates as monitoring shows more results.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are currently investigating this incident.