GUIDEcx - Investigating slowness in some regions – Incident details

All systems operational

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Investigating slowness in some regions

ResolvedDegraded performance1 hour 57 minutes

Affected

Web Application

Degraded performance from 3:10 PM to 5:07 PM

Project Management

Degraded performance from 3:10 PM to 5:07 PM

Compass Customer Portal

Degraded performance from 3:10 PM to 5:07 PM

Resource Management

Degraded performance from 3:10 PM to 5:07 PM

Advanced Time Tracking

Degraded performance from 3:10 PM to 5:07 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. Reports show availability is significantly improving, but we will keep testing to ensure that the system is performant.

  • IdentifiedUTC

    System slowness for some users

    Sporadic GUIDEcx slowness is caused by availability issues with product adoption measurement systems as confirmed on status.adobe.com. Engineering is shifting any calls to their systems to be loaded asynchronously so the rest of the platform can continue to load quickly.

    We will send an additional update in 5 minutes.