GUIDEcx - GUIDEcx is experiencing degraded performance – Incident details

All systems operational

Show current status

GUIDEcx is experiencing degraded performance

Resolved36 minutes

Affected

Web Application

Major outage from 8:27 PM to 9:03 PM

Project Management

Major outage from 8:27 PM to 9:03 PM

Compass Customer Portal

Major outage from 8:27 PM to 9:03 PM

Resource Management

Major outage from 8:27 PM to 9:03 PM

Advanced Time Tracking

Major outage from 8:27 PM to 9:03 PM

Report Navigator and Report Builder

Major outage from 8:27 PM to 9:03 PM

  • ResolvedUTC

    This incident has been resolved.

    Some customers experienced errors and degraded performance in our web app. The issue was caused by a synchronization problem between two of our internal services, which prevented a translation-related request from completing. Our team identified the cause and restored full service. We apologize for the disruption and appreciate your patience. We’ll continue to monitor our systems closely.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC
    We are currently investigating this incident.