Investigating an issue where project detail retrieval hits an error for some customers

Resolved

Partial outage

Started over 2 years agoJanuary 30, 2024Lasted about 2 hoursJanuary 30, 20243:035:09 PMUTC

Affected

Web Application

Project Management

Compass Customer Portal

Resource Management

Advanced Time Tracking

Updates

Resolved
January 30, 2024 at 5:09 PMUTC
Resolved
January 30, 2024 at 5:09 PMUTC
This incident has been resolved.
Update
January 30, 2024 at 4:35 PMUTC
Update
January 30, 2024 at 4:35 PMUTC
Most functionality has returned to normal, but occasional issues still arise when loading individual tasks. We are continuing to refine the solution and will provide updates as monitoring shows more results.
Monitoring
January 30, 2024 at 3:14 PMUTC
Monitoring
January 30, 2024 at 3:14 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
January 30, 2024 at 3:13 PMUTC
Identified
January 30, 2024 at 3:13 PMUTC
We are continuing to work on a fix for this incident.
Investigating
January 30, 2024 at 3:03 PMUTC
Investigating
January 30, 2024 at 3:03 PMUTC
We are currently investigating this incident.

GUIDEcx - Investigating an issue where project detail retrieval hits an error for some customers – Incident details