GUIDEcx - Temporary API instability – Incident details

All systems operational

Show current status

Temporary API instability

ResolvedDegraded performance2 hours 12 minutes

Affected

OpenAPI

Degraded performance from 4:23 PM to 5:52 PM, Operational from 5:52 PM to 6:35 PM

API v1

Degraded performance from 4:23 PM to 5:52 PM, Operational from 5:52 PM to 6:35 PM

API v2

Degraded performance from 4:23 PM to 5:52 PM, Operational from 5:52 PM to 6:35 PM

  • ResolvedUTC

    This incident has been resolved. We apologize for the back and forth on this but have tried to be as transparent and proactive as possible. At this point we do believe the issue is resolved and our testing has not indicated any major issues. However, we have found that there might be a few recipes that might need modifications. We will handle these on a case by case basis, but at this time there isn't any degraded performance of the API for our customer base as a whole.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. We are running into one issue during project creation through the API. The rest of the API has been restored to working properly.

  • ResolvedUTC

    This incident has been resolved. We will continue to monitor, functionality has been restored. Thank you for your patience.

  • IdentifiedUTC

    This was caused by an edge case around our load balancer. Applying a fix now.

  • UpdateUTC

    We are still investigating and are continuing to troubleshoot.

  • InvestigatingUTC
    We are currently investigating this incident.