GUIDEcx - Unable to perform some actions within GUIDEcx and being redirected to the Project list. – Incident details

All systems operational

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Unable to perform some actions within GUIDEcx and being redirected to the Project list.

Resolved6 hours 21 minutes

Affected

Web Application

Operational from 7:08 PM to 7:41 PM, Degraded performance from 7:41 PM to 1:30 AM

Project Management

Operational from 7:08 PM to 7:41 PM, Degraded performance from 7:41 PM to 1:30 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are implementing a fix around access tokens and are currently monitoring the result to confirm that sessions do not expire sooner than expected.

  • UpdateUTC

    We are currently investigating this incident. We have implemented some changes that should help users that were being prompted to log in frequently, but are still investigating the root cause of the other issues regarding navigation.

  • UpdateUTC

    We are still currently investigating this incident. We will continue to update this page either at regular intervals or when progress is achieved.

  • InvestigatingUTC

    We are currently investigating this incident. Some users are experiencing issues of not being able to navigate to the Team tab, save a note, change a task status or update a template.