System Slowness Under Investigation

Resolved

Degraded performance

Started over 3 years agoNovember 10, 2022Lasted about 1 hourNovember 10, 20225:035:48 PMUTC

Affected

Web Application

Project Management

Compass Customer Portal

Resource Management

Advanced Time Tracking

Integration Recipe Builder

Updates

Resolved
November 10, 2022 at 5:48 PMUTC
Resolved
November 10, 2022 at 5:48 PMUTC
Between 09:48am MST and 10:26am MST customers weren’t able to load projects in GUIDEcx. The incident has been resolved and errors to workspaces have returned to normal.
Identified
November 10, 2022 at 5:26 PMUTC
Identified
November 10, 2022 at 5:26 PMUTC
We have identified an issue within our database that is causing the slowness. We are continuing to work on a fix for this incident.
Investigating
November 10, 2022 at 5:03 PMUTC
Investigating
November 10, 2022 at 5:03 PMUTC
We are aware of slowness in the system. We are currently investigating this incident.

GUIDEcx - System Slowness Under Investigation – Incident details