GUIDEcx - Failed SSO Login – Incident details

Failed SSO Login

ResolvedPartial outage2 hours 38 minutes

Affected

Web Application

Partial outage from 3:00 PM to 5:38 PM

Project Management

Partial outage from 3:00 PM to 5:38 PM

  • ResolvedUTC

    SSO services are operational for all customers

  • MonitoringUTC

    Testing has completed and fix is being rolled out.

  • IdentifiedUTC

    Issue has been found and fix is being tested

  • InvestigatingUTC

    We are currently investigating reports from some users not being able to login via SAML SSO.