Investigating an issue where project detail retrieval hits an error for some customers

Resolved

Partial outage

Started 9 months agoLasted about 2 hours

Affected

Web Application

Project Management

Compass Customer Portal

Resource Management

Advanced Time Tracking

Updates

Resolved
January 30, 2024 at 5:09 PM
Resolved
January 30, 2024 at 5:09 PM
This incident has been resolved.
Monitoring
January 30, 2024 at 4:35 PM
Update
January 30, 2024 at 4:35 PM
Most functionality has returned to normal, but occasional issues still arise when loading individual tasks. We are continuing to refine the solution and will provide updates as monitoring shows more results.
Monitoring
January 30, 2024 at 3:14 PM
Monitoring
January 30, 2024 at 3:14 PM
We implemented a fix and are currently monitoring the result.
Identified
January 30, 2024 at 3:13 PM
Identified
January 30, 2024 at 3:13 PM
We are continuing to work on a fix for this incident.
Investigating
January 30, 2024 at 3:03 PM
Investigating
January 30, 2024 at 3:03 PM
We are currently investigating this incident.

GUIDEcx - Investigating an issue where project detail retrieval hits an error for some customers – Incident details