GUIDEcx - SAML SSO Timeouts – Incident details

All systems operational

SAML SSO Timeouts

Resolved
Degraded performance
Started 6 months agoLasted 22 minutes

Affected

Web Application

Major outage from 5:44 PM to 6:06 PM

Project Management

Major outage from 5:44 PM to 6:06 PM

Compass Customer Portal

Major outage from 5:44 PM to 6:06 PM

Resource Management

Major outage from 5:44 PM to 6:06 PM

Advanced Time Tracking

Major outage from 5:44 PM to 6:06 PM

Report Navigator and Report Builder

Major outage from 5:44 PM to 6:06 PM

Updates
  • Postmortem
    UTC
    Postmortem

    This morning, between approximately 10:00 and 10:45 MST, a small number of users experienced intermittent issues signing in using SAML SSO. Because the impact was limited and overall error rates remained within SLA thresholds, automated monitoring did not alert the operations team. After receiving customer reports, our team promptly investigated, identified a configuration issue affecting one of the services supporting SAML authentication, and resolved it. Full SAML SSO functionality was restored by 10:45 MST. We apologize for the inconvenience to the affected users.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating reports of timeout issues for SAML SSO impacting some customers