Investigating slowness in some regions

Resolved

Degraded performance

Started over 2 years agoDecember 08, 2023Lasted about 2 hoursDecember 08, 20233:105:07 PMUTC

Affected

Web Application

Project Management

Compass Customer Portal

Resource Management

Advanced Time Tracking

Updates

Resolved
December 08, 2023 at 5:07 PMUTC
Resolved
December 08, 2023 at 5:07 PMUTC
This incident has been resolved.
Monitoring
December 08, 2023 at 3:42 PMUTC
Monitoring
December 08, 2023 at 3:42 PMUTC
We implemented a fix and are currently monitoring the result. Reports show availability is significantly improving, but we will keep testing to ensure that the system is performant.
Identified
December 08, 2023 at 3:10 PMUTC
Identified
December 08, 2023 at 3:10 PMUTC
System slowness for some users

Sporadic GUIDEcx slowness is caused by availability issues with product adoption measurement systems as confirmed on status.adobe.com. Engineering is shifting any calls to their systems to be loaded asynchronously so the rest of the platform can continue to load quickly.

We will send an additional update in 5 minutes.

GUIDEcx - Investigating slowness in some regions – Incident details