GUIDEcx - Some users unable to manually create new projects – Incident details

All systems operational

Some users unable to manually create new projects

Resolved
Degraded performance
Started about 3 years agoLasted about 8 hours

Affected

Web Application

Degraded performance from 12:30 PM to 8:53 PM

Advanced Time Tracking

Degraded performance from 12:30 PM to 8:53 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are enhancing the Advanced Time Tracking experience to require that a billing profile be selected. As we made these changes we found that some users on the Advanced Time Tracking feature couldn't create new projects. The projects are stalling at 0%.

    The workaround for now is to add a Billing Profile AND Allotted Hours so you can successfully create new projects.

    We have identified the reason for stalled projects and will implement a fix shortly.