GUIDEcx - app.guidecx.com latency and availability errors – Incident details

All systems operational

app.guidecx.com latency and availability errors

Resolved
Partial outage
Started almost 3 years agoLasted about 5 hours

Affected

Web Application

Partial outage from 2:00 PM to 7:23 PM

Project Management

Partial outage from 2:00 PM to 7:23 PM

Updates
  • Resolved
    Resolved

    The performance issues have been fixed and the team will continue to monitor traffic.

  • Update
    Update

    Performance is normalizing for most customers, but we're still seeing degraded performance for some customers. Team is continuing to investigate the root cause of these slow load times.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    The team is investigating issues causing availability and performance issues on app.guidecx.com.